Practice Resources

• The UK Customer Journey
• Recognition of need & choosing an optician.
• Making the appointment.
• Getting there, first impressions & welcome.
• Browsing & waiting.
• Handover to the optometrist.
• Eye examination & explanation of results.
• Handover to dispensing optician.
• Choosing frames & spectacle lenses.
• The contact lens examination.
• Wearing & caring for contact lenses.
• Payment & leaving the practice.
•  Flat printable version of questionnairre (pdf)
• Frequently Asked Questions
• CL and Lens Care Products
•  Product Fact File (pdf)
• Contact Us