Australia and New Zealand
>> Practice Resource
The UK Customer Journey
Recognition of need & choosing an optician.
Making the appointment.
Getting there, first impressions & welcome.
Browsing & waiting.
Handover to the optometrist.
Eye examination & explanation of results.
Handover to dispensing optician.
Choosing frames & spectacle lenses.
The contact lens examination.
Wearing & caring for contact lenses.
Payment & leaving the practice.
Flat printable version of questionnairre
Frequently Asked Questions
CL and Lens Care Products
Product Fact File