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Support Staff Academy

Support staff are at the forefront of every flourishing practice, and with the right training they can make a significant difference to practice efficiency, professionalism, profitability and patient outcomes.

The CIBA VISION® ACADEMY FOR EYECARE EXCELLENCE recognises the key role support staff play and the importance of staff retention through a culture of training. This section contains inspiring and practical learning resources for your support team to motivate and enable them to contribute in a practical way to the smooth running and success of the practice.

Front-line staff play a key role in stimulating interest in contact lens wear. The Optical Assistant’s Guide to Contact Lenses is a key support staff training resource covering the skills to confidently discuss contact lens options with patients. Other resources include a lens insertion and removal guide to ensure your front-line staff contributes to your practice success.



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